Customer Service
ORDERING & SHIPPING INFORMATION
Ordering Information
If you have questions, or would like to place an order via phone, please call our order line at 1-855-723-2740. Our order line is open Monday through Friday 9am-5pm Mountain Time. To check the status of an order you’ve already placed, please call our customer service line at 1-855-723-2740 or email support@safari-supply.com. Our customer service specialists are available Monday through Friday 9am-5pm Mountain Time.
Shipping Information
Standard Deliveries
Our goal is to ship your order within one business day of receipt. Our standard delivery destinations include all 50 U.S. states, APO and FPO boxes and can be expected in 4 – 7 business days.
| Order Amount | Shipping |
| <$25.00 | TBD |
| $25.01 – $50.00 | TBD |
| $50.01 – $75.00 | TBD |
| $75.01 – $100.00 | TBD |
| $100.01 – $150.00 | TBD |
| $150.01 – $200.00 | TBD |
| $200.01 > | TBD |
Need your order quick?
Order by 2:00PM Mountain Time on weekdays (excluding holidays) and we’ll send your order on the day it is received via Rush shipping (3 business days) or Overnight (next business day).
Rush Deliveries (3 Business Days)
Please add $11.00 to the regular shipping fees. Please add $30 to regular shipping fees for shipments to Canada.
Overnight Deliveries (Next Business Day)
Please add $20.00 to the normal shipping fees. Overnight shipping not available to Canada.
Oversize or Overweight
Oversize or overweight items may require an additional $15 per item for Rush or Overnight shipping. Please call us at 1-855-723-2740 if you are expediting large or heavy items.
RETURN & EXCHANGES
U.S. RETURN POLICY
We encourage you to return products purchased from Safari-Supply.com which you are not 100% satisfied. If you are not completely satisfied with your purchase, we will provide a refund or exchange the item if returned within 90 days* from date of original purchase.
| With Receipt: | Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. | |
| Without Receipt: | Items returned within the guidelines without a receipt will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit in the form of a Safari Supply gift card. |
Shipping and handling charges will not be refunded.
*PLEASE NOTE: FOR SAFETY REASONS, WE DO NOT ACCEPT RETURNS ON AMMUNITION AND FIREARMS.
National brand optics and electronics items may be returned within 60 days of purchase with the original sales receipt. The item must be returned in its’ original packaging and with all accompanying manuals and accessories. After 60 days these items must be returned to the manufacturer. All manufacturer warranties are in effect.
| Optics include: | Binoculars, scopes, spotting scopes, rangefinders, sights, and sunglasses. | |
| Electronics include: | GPS, cameras, radios, DVDs, metal detectors, watches, electronic collars, digital compasses, personal locator beacons, and solar panels. |
items damaged in shipment, perishable, or drop shipped directly from the manufacturer, please call Customer Service at 1-877-723-2740 or email support@safari-supply.com before returning. Some products we sell are covered by a manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement or repair.
Luggage requires a return authorization number, please call our customer service line at 1-855-723-2740 or email us at support@safari-supply.com.
You may return online purchases to Safari Supply at the following address:
Safari Supply
Attention: Returns Department
7917 East Middlefork Lane
Huntsville, UT 84317
PLEASE NOTE: You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling is not refunded.
RETURN OR EXCHANGE A SAFARI-SUPPLY.COM PURCHASE BY MAIL
Detach the bottom of the packing slip included with your order.
1. On the side marked “merchandise return form,” circle the item(s) you’re returning. Please indicate the reason(s) for your return.
2. If the address for the return is different from the one listed on the form, fill out the box labeled “different ship-to address” on the reverse side of the form.
3. For returns, the original credit card will be credited or you will receive a Gift Card, depending on how the items were originally purchased.
4. For exchanges, fill out the reverse side of the form.
5. Pack your return securely in the original package if possible. Be sure to include the return form. Attach the shipping label provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable. Please mail all returns and exchanges to:
Safari Supply
Attention: Returns Department
7917 East Middlefork Lane
Huntsville, UT 84317
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. Safari Supply LLC/Safari-Supply.com is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
RETURNS STATUS
Returns mailed to Safari Supply may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement.
Privacy & Security
Privacy & Security Policy
Safari Supply LLC cares about the privacy of our customers. Our goal is to provide the best shopping experience possible for our customers, and we strive to achieve that goal through our Internet shopping experience. Safari-Supply.com collects customer information to enhance your shopping experience.
General Browsing
Safari-Supply.com gathers navigational information about where our customers go on our web site and information about the technical efficiencies of our web site and services (i.e. time to connect to our web site, time to download pages). This information allows us to see which areas of Safari-Supply.com are most visited and helps us to better understand our customer’s experience at Safari-Supply.com. This helps us to improve the quality of our customer’s online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our web site (such as the time of a visitor’s last visit to a page on our web site).
If you cancel an order or do not complete an order, we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order. For example, if you shop Safari-Supply.com and leave the site without completing your order, we may follow up through email with a reminder.
Collection, Use and Disclosure of Personal Information
We collect information from you, which you provide to us at this web site when you establish or update an account, enter a sweepstakes, participate in a survey, shop online or create or send a wish list. Categories of information collected include name, address, email address, recipient’s email address, telephone number, credit card information and messages you create. This information is used to enable Safari-Supply.com to deliver products that you have ordered, to fulfill requests that you have created, to contact you or the recipient(s) in the event of order or delivery difficulties, for verification, to respond to your inquiries and to deliver services and information about our products or web site to you. We use third parties to help us
provide services, such as processing payments, monitoring site activity, conducting surveys, maintaining our database, administering and locating emails, and assisting in administering sweepstakes.
If you opt into our email list the information you provide (for example, name, email address, country, gender, and age certification) will be added to a database. Safari Supply LLC may use that information for our own internal marketing purposes. We may request information from you about your preferences, your hobbies or your interests. This information will be collected from you directly and openly. Using the information you give us, we may contact you with information or special offers. We will not require you to disclose more information than is reasonably necessary to participate in an activity as a condition of participation. Safari Supply LLC does not sell or disclose the personal information of any of our guests to outside third parties without the guest’s consent.
Safari-Supply.com continually strives to maintain compliance with legal regulations. If we become aware of or have a good faith belief that we must disclose information about you in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, we will disclose specific information about you to the appropriate legal authorities in order to protect the users of our Web site, the site, and/or the public.
Privacy Policy for Minors
We value our relationship with our customers of all ages. We welcome parents and their children to explore our site together and participate in our online drawings, free email newsletters, games, shopping and other promotional activities. In accordance with the Children’s Online Privacy Protection Act, we will not gather or use personal information from any customer who indicates they are less than 13 years of age (or less than 18 years of age for residents of the state of Maine). We invite their parent or guardian to assist the pre-teen Guest in any sweepstakes or ordering activity online with Safari-Supply.com. If we become aware that we’ve gathered personal information from a minor, we will remove that information from our records immediately.
Use of Cookies
Safari-Supply.com uses a browser feature known as a cookie, which is placed on your computer. Cookies are small amounts of data that are transferred to your computer by our server. The cookies are stored on your computer’s hard drive and are used by Safari-Supply.com to help track your clicks and pass information as you go through the pages within the Safari Supply web site and provide a more personalized experience. Safari-Supply.com also uses cookies to help keep track of how many items you put into your shopping bag and to tell us whether you have previously visited Safari-Supply.com. Cookies allow Safari-Supply.com to make our site more responsive to your needs, by delivering a better and more personalized experience to you. Most browsers automatically accept cookies. We do not recommend you disable your cookies.
We also use a technology known as clear gifs, which are typically stored in emails, to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience. If you register or purchase product through Safari-Supply.com, we may associate navigational information from your previous browsing visits with the personal information you provide. In addition, we carefully select third party advertising companies and allow them to collect non-personally
identifiable information by placing cookies when you choose to visit Safari-Supply.com. This information is used to report marketing program effectiveness directly back to the Safari Supply LLC. This information is used in aggregate form and is not in any way personally identifiable. We have carefully selected a company, Google Analytics, which will assist us in better understanding your use of our site. Google Analytics will place cookies on your computer to collect information on our behalf
that will educate us on such things as search engine referral, how you navigate around our site, responses to email, unique visitor identification, and product browsing and purchasing information. Safari-Supply.com does not allow Google Analytics to collect credit card, username or password information. Google Analytics analyzes the information it collects on our behalf and returns it back to Safari-Supply.com through a secure web connection. The information and analysis will be used to assist us in better understanding your interests in our web site and how to better serve those interests and provide you with more personalized product offerings. Google Analytics is contractually prohibited from using our data for any other purposes or matching it against any other information in its possession. Google Analytics is required to maintain all information collected and its analysis in confidence. For more information, including how to opt-out, consult Google Analytics privacy policy by clicking the following link: Google Analytics – Privacy Policy.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging in to “Your Account.”
Links
For your convenience, our web site may contain links to other sites. Safari Supply is not responsible for the privacy practices or the content of such web sites.
Safari-Supply.com’s Email List
Joining Safari-Supply.com’s email list allows you to receive exclusive information about special offers, media events, new products and much more. If you’re not already registered, simply complete our sign-up form to receive these special messages. You may also opt-in to our email database through our physical stores at the cash register. Those names are electronically added in batch to our email database weekly. If you have opted-out of our email database in the past but have more recently opted back into our email database through the store register, we will renew your subscription at that time. If at any time you would like to stop future delivery of Safari-Supply.com’s email messages, please follow the removal instructions located at the bottom of each email message. This will not prevent you from receiving email communications relating to any online order you place at Safari-Supply.com, requests to participate in surveys about our products or other operational email communications.
Safari-Supply.com will never ask you through email to provide personal information including credit card numbers, passwords, mother’s maiden name, bank account numbers, ATM pass codes or social security numbers. The best way to protect yourself from phishing scams is for you to avoid supplying personal information to any email request. If you believe the request might be legitimate, please call the company’s customer service department to verify this before providing any information, but do not use phone numbers contained in the email (if any are included).
Applicability of Privacy & Security Policy
This Privacy & Security Policy applies only to the information collected online at Safari-Supply.com.
Questions or Changes in Policy
If you have questions or concerns with respect to our Privacy & Security Policy, please feel free to contact us through email at support@safari-supply.com or by mail at:
Safari Supply
Attention: Privacy Manager
7917 East Middlefork Lane
Huntsville, UT 84317
Should there be a material change in the categories of information collected at Safari-Supply.com or a material change in how we use information collected at Safari-Supply.com (whether a deletion or addition), for a thirty day period after the change we will note deletions with a strike-out and additions in italic type.
Further, for this same period we will note [Revised] at the end of the revised sentence or sentences and update the effective date at the bottom of the Privacy & Security Policy. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about Safari-Supply.com. If you have submitted your email address to us for email contact, we will notify you should our policy change. You will then have an opportunity to opt-out of any new use of your information.
Security Statement
We have made every effort to ensure that the information transmitted to us online is secure through the use of a secure server. With respect to online sales, the person whose name appears on the card must be the one who places the order. Safari Supply uses secure sockets layer (SSL) encryption for securing communications and transactions across the Internet. The SSL protocol uses digital certificates to create and secure confidential communications “pip” between the purchaser and our web entity. Data transmitted over an SSL connection can not be tampered with or forged without the two parties becoming immediately aware of the tampering. A key or padlock icon in the lower corner of the browser window identifies the security
mode of a browser. When the browser is running in “normal” mode, the key looks broken or the padlock looks open. Once an SSL connection has been established, the key becomes whole, or the padlock becomes closed, indicating that the browser is in “secure” mode. SSL is supported in the vast majority of browsers, which means that almost anyone with a browser can benefit from SSL encryption. In addition, it is our policy not to send your credit card number via email. In fact, this is a practice we recommend you adopt in all of your internet activities.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
This Privacy & Security Policy supersedes all prior policies and is effective September 1, 2011.
ABOUT SAFARI SUPPLY
Safari Supply was founded to outfit world travelers, global hunters, and outdoor enthusiasts alike. Safari Supply offers a broad selection of premium adventure and safari gear and outdoor equipment for explorers headed to the most remote and primitive destinations in the world. Our mission is to provide the highest quality products at the best value for the most demanding and discriminating travelers. We pride ourselves on making your adventure travel more comfortable, safe, and enjoyable.
100% Satisfaction Guarantee on Everything We Sell
Just like our passion and enthusiasm for the outdoors and adventure travel, we want to show our customers the same level of commitment and consideration when it comes to customer service! If you aren’t completely, 100% satisfied with any purchase you receive from Safari Supply, for any reason, return it for a full refund or exchange. No hassle, no problem. Your complete satisfaction with each and every product we sell is what’s most important to us! Thank you for shopping with Safari Supply.